At a Glance: Field Services
Roto-Rooter
Cincinnati, Ohio
Industry: Nation’s largest plumbing and drain cleaning service company with more than 100 company owned branch and contractor territories and 500 franchise operations.
Solution: Xora GPS TImeTrack provides automatic time tracking, capturing the location, date and time a worker starts and ends a shift; automated job close out is possible using menus referencing Roto-Rooter pricing, business rules and POS capabilities let workers create invoices and accept customer payment in the field; mobile field data collection is enabled via voice menus; managers can generate worker and fleet summary reports.
Results: Roto-Rooter has been able to reduce its number of call centers from 60 to 3. More efficient job processing has resulted in a reduction of job close out times from 20 to 90 seconds; the company has saved $500,000 annually in credit card transaction fees and $140,000 annually through the elimination of paper forms.
Quote: “Prior to implementing Xora, it took our technicians eight minutes on average to communicate the necessary job completion information via phone back to the office after every service call. With Xora, this step is now done automatically and it takes less than three minutes. This means our technicians are able to complete more jobs every day.” Steve Poppe, CIO, Roto-Rooter
Del-Air
Sanford, Florida
Industry: Florida’s #1 heating, air conditioning and electrical company
Solution: Xora GPS TimeTrack was implemented to automate the collection of worker and customer information in the field and its transfer back to managers in the home office. Del-Air’s 600 field technicians use heir mobile phones to clock in and out at the beginning and end of each day. They also use Xora to record start and stop times for various projects and the status of each job. The real time data captured out in the field is sent to the Xora management application where Del-Air supervisors can easily view web-based maps and reports.
Results: In the first year, Del-Air saved more than $350,000 from automating location, time and job tracking. Reducing manual data entry saved another $30,000. Historical trend information also improved the accuracy of job costing.
Quote: “In the first year we saved more than $350,000 from implementing Xora, and that’s based only on the automated time cards capability. Add another $30,000 or so we expect to save by reducing data entry with the scheduled exports feature, and the cost of the solution more than pays for itself. ” John Rucker, CIO at Del-Air
Geese Police
Howell, New Jersey
Industry: Nuisance goose-control company with geese-herding border collies in New Jersey.
Solution: Xora helps Geese Police track 25 handlers, dogs and vehicles, while also increasing timecard accuracy. Reports can be created at the push of a button for better accountability to clients.
Results: Geese Police saves nearly $17,000 annually in payroll expenses by replacing paper timecards with automated timesheets.
Quote: “Xora is an all-in-one solution. It tracks our handlers but it also eliminates manual paperwork.” Gigi, Office Manager, Geese Police
Southern Protection Agency
Villa Rica, Georgia
Industry: Family-owned and operated full-service security company offering uniform security, law enforcement and traffic control services.
Solution: Xora GPS TimeTrack was deployed to deliver premium customer service and differentiate the company from its competitors. The solution provides a tool to managers that enables them to know the exact location of their hundreds of officers at all times – and as an added service to clients, the clients, the ability to track their security officers in real time over the Internet by providing them with a login to the Xora system.
Results: With the system deployed, the company can now easily verify that officers are completing their rounds as they should be. Moreover, offering clients real time visibility into the locations of their officers give them peace of mind that their buildings and properties are being monitored to keep them safe. This service has been an effective selling tool for the company, improving the bottom line.
Quote: “Most other providers will offer clients a check point system (after the fact) report of the security guards tour of duty. Well, we go one step further; clients can view security officers online, anywhere, anytime they have an Internet connection!”
