At a Glance: Transportation & Distribution
Ohio Eastern Express (OEX)
Sandusky, Ohio
Industry: Delivery by refrigerated truck of fresh packaged meat to customers in the Midwest, Southeast and on the East Coast.
Solution: Xora GPS TImeTrack is used to track locations of a growing fleet of more than 60 trucks and 75 refrigerated trailers to ensure on-time delivery and improved customer service.
Results: OEX now can provide customers with real time updates about when their deliveries will arrive – crucial information so customers can prepare loading docks and workers to receive shipments. Exact location information also accurately determines arrival and departure times, reducing disputes over late deliveries or detention fees levied when customers exceed allotted unloading times.
Quote: “GPS TimeTrack from Xora has helped differentiate our service in a tough economy and has been central to improving customer satisfaction, resolving disputes and tracking our high-value shipments. It’s a utility that we can’t turn off.” Gene Hartmann, Vice President, Ohio Eastern Express.
Pearlstine Distributors, Inc.
Charleston and Ridgeland, South Carolina
Industry: Distribution services to beverage retailers of all kinds: bars, restaurants, grocery and convenience stores, large discounters and other types of product outlets.
Solution: Xora GPS TimeTrack helps merchandisers in the field achieve productivity and service goals, some of whom service up to 18 locations everyday. Workers use their mobile phones to enter job start and stop times, eliminating the need for manual paperwork and reducing the need for phone calls between managers and workers to check on locations. Managers can simply log into the Xora management application and get all the information they need when they need it.
Results: Electronic timecards make payroll data more accurate; the amount of time spent at each customer locations has decreased; customer service has improved because managers now have answers to common customer questions at their fingertips.
Quote: “Thanks to Xora, we are now a more profitable business.” Joe Viens, District Sales Manager, Pearlstine Distributors.
Golden Touch Transportation
Astoria, New York
Industry: Ground transportation services (town cars, mini-coaches and vans) for New York, Connecticut and New Jersey.
Solution: Xora GPS TimeTrack provides near real visibility into the locations of 80 drivers. Customer service representatives can view drivers’ locations in real tome on Xora maps provide accurate estimates of arrival time to clients waiting for pickup. The company also uses location tracking to reassign drivers if needed to ensure timely service. The company obtains a record of individual driver speeds to help verify his or her safe driving record.
Results: With Xora, Golden Touch delivers a higher quality service to its clients and can better track drivers 24 hours a day to avoid delays and customer complaints.
Quote: “Our customers are now more confident of our services. Xora is also an excellent marketing tool – customers know we are a high-tech company.”
Santiago Rozon, Assistant Operations Manager, Golden Touch
