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Our Customers Say...

"The time savings have been tremendous, but the biggest benefit to Xora is in customer service."

Jackie McCarter
Allstate GES



Xora On Demand Integrated Support

We'll make it easy for you to reach a product expert if you have a question about your Xora software. Whether you want help with a product feature or need to resolve an issue, we're ready to assist, 24 hours a day, seven days a week.


What Makes Our Support Shine?

Integrated Support
Sometimes software issues can be resolved by Xora alone and sometimes we need to engage our carrier partners for help. The Xora support team is fully integrated with the support organizations of our wireless carrier partners, so you always have only one call to make.

Proactive Approach
We believe in being proactive. We'll check in with you periodically just to make sure your experience with Xora is a good one.

Trained Professionals
Our product experts are seasoned professionals, trained to help you tailor our applications to meet your specific needs.

Rich On-line Tools
For each of our products, we offer a support site filled with helpful FAQs, training videos, articles and product documentation.

Available On Demand
Our call center is staffed Monday through Friday, from 7:00 - 6:00 PM (CST.) Email support is available 24 hours a day, 365 days a year.


Contact Support

Etrace
Phone: (650) 314-6460 (press 1 for Customer Support)
Email: support@xora.com
Web: http://support.etrace.com

Field Force Manager
Web: http://support.fieldforcemanager.com

TimeTrack and XRoutes
Phone: (650) 314-6460 (press 1 for Customer Support)
Email: support@xora.com
Web: Log it to your TimeTrack account and click the Help and Support tab


© 2010 Xora, Inc.